Let’s get it
working.

Tell us what happened.

Include the app or game name, your device and operating system, the product version, and the steps that led to the issue. An error message or screenshot can help.

Please don’t send passwords, payment card details, or other sensitive information. Remove personal information from screenshots and logs.

Store & payment support.

For store account access, billing, or refund requests, use the store where you purchased the product. For a problem inside a 136Media product, email us.

Your data. Your request.

To request access, correction, or deletion of personal information held by 136Media, email us with the subject “Privacy request.” Include the product name and the email or identifier associated with your request.

We may need to verify ownership before acting. If you want an account deleted, say so explicitly. Uninstalling an app does not by itself request deletion of information held by us. Store accounts must be managed through the relevant store.

A few things to try.

Check for a product update, restart the app or game, and note any error message. Back up your saves before reinstalling or clearing app data.

See our Privacy Policy for how support messages and website information are handled.